Is your question about the blue card or the Working with Children Check?
If so, have you looked at our FAQs page? If you can’t find the answer there, please contact us on the details below.
How long does it take before I should check the progress of my application?
As a guide, you should allow at least 28 business days for your application to be processed where applications lodged are completed in full and where there is no police or disciplinary information.
If you have been requested to provide additional information subsequent to lodging your application or have a criminal history your application may take longer to process.
If you are concerned that you have not heard from the Commission after 28 working days and you have not been requested to provide further information or have a criminal history, you are welcome to contact us on 1800 113 611 (freecall within QLD - calls from mobile phones may attract charges) or 3211 6999.
The Commission is located at:
Level 17, 53 Albert Street
Brisbane, Queensland 4000
Before contacting us, please read our privacy notice
Mail us at:
PO Box 12671
Brisbane George Street Qld 4003
Telephone us on:
07 3211 6700 or freecall (within QLD) 1800 688 275 - calls from mobile phones may attract charges
International: +61 7 3211 6999
For your convenience the Blue Card Contact Centre operates from 8am to 5pm Monday to Friday, excluding public holidays.
However to maintain our service commitment to you, we conduct staff training and development:
During this time, you are welcome to leave us a message and we’ll return your call. Alternatively you are welcome to email your enquiry.
Fax us on:
07 3035 5910
Email us at:
If you have an enquiry about the progress of your blue card application or whether a blue card is required in certain circumstances or any other general enquiry, you can send the Commission a message and we will email or telephone you to respond to your enquirySend email
Last updated: 27 July, 2012